Privacy Policy

By submitting your information you consent to the use of that information as laid out below.

Minkon Privacy Policy

Please read this policy carefully. Minkon is committed to protecting and respecting your privacy. This policy provides anexplanation as to how we gather and process the data you provide us. In accordance with the Data Protection Act 1998 and the General Data Protection Regulation, the data controller is Minkon Ltd of Tofts Farm Industrial Estate, East Brenda Road, Hartlepool TS25 2BS. Our website is hosted by Via Crative.

1. Information we may collect about you

We collect data in the following ways:

1.1 information you provide by filling in forms on our websites;

1.2 information you provide when asking us for quotes relating to our products and services;

1.3 information you provide in business dealings as a client of ours;

1.4 information we gather for the purposes of collecting information and statistics about the users of our websites, such as IP addresses, operating system and browser type (although this information does not identify any individual). This is principally done using Google Analytics. For more information on the cookies used by Google Analytics, including information on how to opt-out, please visit This helps us improve your browsing experience. For the same reasons we also use cookies (code placed on your computer or mobile phone when you visit our websites). You can visit which contains information about cookies, including how to remove them. By continuing to use our website you consent to the placement of cookies.

2. Where we store your personal data

We store your personal data in the following ways:

2.1 on secure servers which may include the secure servers of our software suppliers or IT support (where applicable);

2.2 on office computer equipment, protected by the latest firewalls and ant-virus protection;

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data and transmission is at your own risk.


3. How we use your information

We use information held about you in the following ways:

3.1 to ensure our websites are presented in the best way possible for you and for your computer;

3.2 to provide you with information about products or services that you request from us;

3.3 to provide you with news, events, product or service information and / or our newsletters where you have provided us with your consent to do so. You can withdraw your consent at any time by contacting;

3.4 where you have instructed us as a client to provide you with further information about similar products and service you may be interested in. You can opt out of receiving such communications at any time by contacting clicking the applicable link or contacting;

3.5 to carry out our contractual obligations;

3.6 to notify you about changes to our services.


4 How we process your information 

We process your information in the following ways:

4.1 where you are a client, for the necessary provision of business services, as well a our contractual obligations; 

4.2 where you request product or service quotes, to legitimately fulfil your request;

4.3 in all other circumstances, on the basis of your explicit consent.


5. When we disclose your information

We may disclose your personal information in the following circumstances:

5.1 to third parties in very limited circumstances, including:

5.1.1 in the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyer;

5.1.2 if Minkon Ltd, a subsidiary company or specific assets, are acquired by a third party and your personal data is transferred as part of the assets;

5.1.3 to comply with any legal or compliance obligation (by the police or court order);

5.1.4 to enforce our terms of business and other agreements;

5.1.5 where necessary to protect the rights of Minkon ltd, our clients, or others;

5.1.6 to auditors, or inspecting authorities. This includes for the purposes of fraud protection and credit risk management; 

5.1.6 if you are our client, to pass to third parties in order to carry out the services you have requested when necessary; and

5.1.7 if you have provided consent to receive communications from us or we have a legitimate business interest to send communications to you (for example in relation to news, events, product and service information and / or newsletters) we may transfer your information to our third party processors for the purposes of sending such communications to you.

5.2 to companies within the Minkon International group of companies.


6. Your rights

You have the following rights:

6.1 you have the right to ask us not to process your personal data for direct marketing purposes where we are relying on consent to do so. Where you do provide your consent, you can opt out at any time by contacting us at;

6.2 data protection laws give you the right to access information held about you. To exercise your right of access contact Mal Dodds at;

6.3 you can request us to delete or put your data beyond use (where our software systems do not allow deletion) so we cannot identify you. You can make this request at any time by contacting us at We may need to keep some data due to pertinent legal requirements or because your information is needed for the necessary provision of business services, as well a our contractual obligations (see also sub-clause 6.6);

6.4 you have the right to require us to correct any inaccuracies in your data. You can exercise this right at anytime by emailing, by providing us with enough information to identify you and by explaining what information is incorrect and what information should replace it.

6.5 you have the right to request your data in a readable form by contacting Mal Dodds at;

6.6 you have the right to request that processing of your personal data is restricted by contacting We will then discuss with you the possible consequences of such restrictions.

6.7 you have the right to complain to the Information Commissioner’s Office


7. When we will delete your information

We will only retain your personal data for as long as necessary. Subject to our statutory and regulatory obligations and where you have provided consent for us to send you communications, we will store your information until we have not heard from you for a period of five years, or, you tell us that you do not want to receive communications from us. If you unsubscribe your data may be kept longer (up to 15 years) on a suppression list to ensure that you do not receive further communication for us.


8. Security

Unfortunately, the transmission of information via the Internet is not completely secure. You acknowledge that any transmission is at your own risk. Once we have received your information, we will use security features to try to prevent unauthorised access.


9. Third party links

Our websites may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability. Please check these policies before you submit any personal data to these websites.


10. Changes to our privacy policy

Changes to our privacy policy will appear on this page in future.


11. Contact

Any questions or comments should be submitted to Mal Dodds at